Shipping policy
Shipping Policy
Processing Time I aim to process all orders within 1–3 business days. Orders are not processed or shipped on weekends or public holidays. During peak periods, processing times may be slightly longer.
Domestic Shipping (New Zealand) We offer the following shipping options within New Zealand:
- Standard Shipping: 2–5 business days
International Shipping We ship to selected international destinations. International orders typically arrive within 7–21 business days depending on the destination and customs processing times. Please note that international customers are responsible for any customs duties, taxes, or import fees charged by their country.
Order Tracking Once your order has been dispatched, you will receive a confirmation email with tracking information where available.
Lost or Damaged Parcels If your order arrives damaged or is lost in transit, please contact us at [your email] within 14 days of the expected delivery date so we can assist you.
Questions? If you have any questions about your order, please contact us at [your email address].